Frequently Asked Questions

How do I log in to my account?
I forgot my password. What do I do?
I need to update my email address.
How do I access my purchase?
How do I access all the files from a bundle?
What is your refund policy?
Can I wishlist resources?
Where can I find a receipt for my purchase?
Can I share my purchase with another teacher?
Do you ship any hard copies of resources?
Do my purchases expire?
Technology Issues
What programs might I need for opening files?
I can't find the email with my purchase information, what do I do?
The file I purchased will not download - what do I do?
I can't get my downloaded file to open. What do I do?
The file I purchased will not open on my phone/tablet. What do I do?
I have a Mac and my files don't open in Adobe Reader. What do I do?
My PDF download looks wonky! What do I do?
The resource is printing with black boxes! What do I do?
Which printer do you use?
Do you offer any discount codes or have any sales?
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