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Frequently Asked Questions

Account
How do I log in to my account?
If you already have an account, click the Sign In link at the top, upper right hand side of the webpage.

Enter your sign-in information on the right side of the page.

If you do NOT have an account, click the Register link at the top, upper right hand side of the webpage and fill out your personal information.

An account is required in order to complete a purchase, as you will need to be able to access your downloads inside your account.
I forgot my password. What do I do?
Click the pink Forgot your password? link under the Sign In section.

If you are still struggling to recover your password, please email at Ashley@lovelycommotion.com.
I need to update my email address.
You will need to email us directly to update your email address. Please email Ashley@lovelycommotion.com and provide your current email address, as well as the one you would like it changed to.
Purchasing
How do I access my purchase?
There are 3 ways to access your resources.

1. On the Order Confirmation page.
2. As an email in the email account you used during purchase.
3. In your 'Accounts' page on the Lovely Commotion Preschool Resources Shop website. (This is helpful if you've lost your email)

Order Confirmation Page: Once your purchase is confirmed, you will receive access to the resources you purchased. You can click the Download Now button to download a copy to your computer immediately.



Email: Check your Inbox for an email with the subject line 'Your downloads are ready'. Inside the email you will find a download link.

Accounts Page: 

  1. Click on 'Sign-In' (upper right hand corner) if you are not signed in already. 
  2. Click on 'Account' (upper right hand corner)
  3. In the 'Account' page, find the order from which you would like to access the download and click the order number.
  4. On the order confirmation page, scroll down and look for the sentence: 'Visit Order Confirmation page to get access to your digital resource'. Hover over the words 'Order Confirmation' and click.
  5. You will be taken to your original order confirmation page. Click the 'Download Now' button.



How do I access all the files from a bundle?
The files in a bundle can add up to a large file very quickly. Because of this, you will first download and PDF with a link to the bundle.
Bundle files are hosted on Dropbox, however you do NOT need a Dropbox account to access the files.

Here is a quick overview of what you will see when you buy a bundle:

1. The file you download will be a 1-page PDF. Click on the photo on the bundle on the PDF. You may need to open the PDF in Adobe Reader for the link to work properly.



2. Once you've clicked the image, you will be taken to Dropbox via your web browser to access the files.



3. If you want to download everything, click the 'Download Now' button. If you want to download only one resources, find it and click on it. Then, choose the 'Download Now' button after the resource opens.



**If the file is a .ZIP you will need to extract the file using a zip file extractor (most computers come with them already installed). You may need to right click the file and choose 'extract'.

**Remember to open files in Adobe Reader (a free download) for best experience. You may need to right click the file in your 'downloads' folder and choose 'open with' and 'Adobe Reader' if your computer doesn't automatically open the file in Adobe Reader.
What is your refund policy?

At Lovely Commotion Preschool Resources, resources you purchase are delivered electronically and no physical products will be shipped. You cannot return a PDF, PPT document, or other file once you’ve downloaded it. For that reason, all sales on Lovely Commotion of digital resources are considered final and non-refundable.

Refunds on digital downloads will be given only in one circumstances (see bullet bellow). Refund requests must be submitted within 30-days of your purchase and are granted on a case-by-case basis.

  • Duplicate Purchase – You accidentally purchased the same resource twice or purchased a resource that belongs in a bundle, as well as that bundle.

If your purchase meets this guideline, you must request a refund within 30 days of the purchase. You can contact ashley@lovelycommotion.com with a refund request. 

As part of your request, be sure to include the resource name, the date of the purchase, the email, and name associated with the purchase that you believe was a duplicate purchase.

Can I wishlist resources?
Yes!  To wishlist a resources you can either hover over a resource and click the heart icon or when on a product page, you can click the 'add to wishlist' button under the 'add to cart' button.

To access your wishlist, click on the my account link at the top of the page. In the dropdown, choose wishlist.
Where can I find a receipt for my purchase?
By Email:
You will recieve an invoice via email after your purchase. Be sure to check your spam folders if you can't locate the email.

In Your Account:
Login to your account to find records of all your purchases. Take a screenshot of the transaction details if needed.
Can I share my purchase with another teacher?

​No. While sharing is normally caring, it is against our Terms of Use to email or redistribute products purchased from Lovely Commotion Preschool Resources. Each resource is for single classroom or personal use only. 

You will be breaking copyright laws if you share the resources you have purchased. This includes but is not limited to emailing files, uploading to shared drives and sharing logins, posting on the internet, coping, selling, or editing. Violations are subject to the penalties of the Digital Millennium Act.

If your ​colleague or friend ​wants a copy, you can forward the link to the product in ​the store ​so they can purchase a single use license for themselves.

Do you ship any hard copies of resources?
No. All resources are digital in nature and no hard copies will be shipped.

Shipping address is required when checking out to aid in the collection of sales tax.
Do my purchases expire?
No. Your purchases will be available to you in your account at anytime. As long as the Lovely Commotion Preschool Resources shop access is live - you will have access.
Technology Issues
What programs might I need for opening files?
The resources files purchased at Lovely Commotion Preschool Resources will be either PDF or ZIP files.

To open a PDF file (and more importantly, to edit an editable file) the best program to use is Adobe Reader. Adobe Reader is a free for download here.

To open a ZIP file, you will need a zip extractor. Many desktop computers have zip extractors already installed. If you find you need a zip extractor, you can find many free options for whatever device you are using.
I can't find the email with my purchase information, what do I do?
No worries! Log in to your account and you can access your resources anytime by following these steps:

  1. Click on 'Sign-In' (upper right hand corner) if you are not signed in already. 
  2. Click on 'Account' (upper right hand corner)
  3. In the 'Account' page, find the order from which you would like to access the download and click the order number.
  4. On the order confirmation page, scroll down and look for the sentence: 'Visit Order Confirmation page to get access to your digital resource'. Hover over the words 'Order Confirmation' and click.
  5. You will be taken to your original order confirmation page. Click the 'Download Now' button.
The file I purchased will not download - what do I do?

Download issues may occur due to unreliable network connections or a browser connection that may disrupt your download. If you see an error message about the network connection, just refresh and try again. This generally fixes the issue. If not, try clearing your cache.

If you’re trying to download on a school computer, it's important to note that some schools restrict downloading. Instead of downloading at school you may have to download at home. You could put the download on a USB drive, in your Google Drive or email it to yourself to get the access at school.

Purchases cannot be emailed as the files are too large.

I can't get my downloaded file to open. What do I do?



 Large files vary in how long they take to download, depending on the size of the file and the speed of your internet connection. So, please make sure that the file you are trying to open is completely downloaded. Bundles in particular often consist of large ZIP files that may take longer to download.

If you’re using a school computer, please contact a network administrator for help with opening files.

If your file has finished downloading, but still won't open, keep reading.

  • If your file is a PDF, it's best to open using Adobe Reader. Don't have Adobe Reader? It is free to download here: https://get.adobe.com/reader/
  • If your file is a ZIP file, you will need a zip extractor to open the zipped up file first, before you can access the PDF files inside.


** Please note that in most cases, you won't be able to edit a PDF. If a resource is editable, that information will be communicated in the product description.

If you have tried the solutions above and you're still unable to open the file, please contact us at Ashley@lovelycommotion.com

Note: Please consider avoiding negative ratings or comments if a file won’t open.

The file I purchased will not open on my phone/tablet. What do I do?
We are not able to provide support for downloading our files on a phone or tablet. With the many types of phones/tablets and many types of programs on each device - we are not able to troubleshoot these issues and encourage use of a computer or laptop.
I have a Mac and my files don't open in Adobe Reader. What do I do?
If your file is automatically opening in 'Preview' on your Mac and your are wanting to open it in Adobe Reader, please follow these instructions:
  • Right click on the file inside your 'finder'.
  • Choose 'Open With'
  • From the dropdown menu choose 'Adobe Reader'
*Please be sure to be operating the latest version of Adobe Reader for best results.
My PDF download looks wonky! What do I do?
We suggest opening your PDF files in Adobe Reader for the best experience. You can download Adobe Reader for free here: https://get.adobe.com/reader/

If you are operating on a Mac, the files may automatically open in 'preview', rather than Adobe Reader. Open in Adobe Reader by right-clicking on the file in your Finder and choosing Open With > Adobe Reader.

If you are opening the file in Adobe Reader and still finding blurry or formatting issues on pages please make sure you have the lasest version of Adobe Reader. Do this by opening Adobe Reader, clicking on the 'help' menu and choosing 'check for updates'.
Printing
The resource is printing with black boxes! What do I do?
If you are finding that the resource you purchased in printing with black boxes, funky margins or only printing half the page - please read on!

It is recommended that you open files in ADOBE READER. Adobe Reader is free for download here: https://get.adobe.com/reader/

DO NOT try and print from the 'preview' window that opens up in your browser. Make sure you are right-clicking the file, choosing 'open with' and choosing 'adobe reader'.

Printing from a computer or laptop is highly recommended. We do not offer support for printing from a phone or tablet

When printing from Adobe Reader, you can change the print settings under 'Page Sizing and Handling' to 'Fit' to keep the sides of page from being cut off when printing.
Which printer do you use?
I LOVE my HP printer. It works great and is easy to use, but what I really love is the HP Instant Ink program!!!

With the HP Instant Ink program, your ink levels are automatically monitored and you are sent new cartridges before you run out - I know, right?!  You can also choose a plan based on how much you print - and what you don't use one month, can roll over to the next month!

Want to learn more? Use this link to get one month free for both you and me.

*Note: You must have an eligible HP printer to be a part of the Instant Ink program.
General
Do you offer any discount codes or have any sales?
Yes! Periodically we have sales and release discount codes to teachers just like you. The best way to be in know about sales and discounts is to be on our mailing list. You can join here.

Also, I'd love to invite you to be part of our community of teachers by joining the Lovely Preschool Teachers Facebook Group! Request to join here.
Contact Us
Still need help?
Feel free to drop us an email at Ashley@lovelycommotion.com if you need further assistance!
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